At Amplify Hearing, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Amplify Hearing. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Amplify Hearing is an international hearing aid company and we have Hearing Care Professionals throughout the UK and USA, who are highly skilled and experts in all leading hearing instruments from the world’s most renowned hearing aid manufacturers. We offer simple clear advice and explanations about your hearing loss and what can be done to correct it. Our Hearing Aid Audiologists will take the time to understand your needs, the situations and environments where you have the most difficulty hearing, using our full range of evidence based clinical assessments and patient centred questionnaires.
How do we collect information from you?
We obtain information about you when you use our website, for example,
information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site; if you contact us, a record of that correspondence; details of transactions you carry out through our site and of the fulfilment of your orders; details of your visits to our site including, but not limited to, traffic data, location data, web blogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
Process orders that you have submitted; to carry out our obligations arising from any contracts entered into by you and us; seek your views or comments on the services we provide; notify you of changes to our services. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at Info@amplifyhearinggroup.com.
You have the right to ask for a copy of the information we hold about you (we may charge $10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of the United States
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the United States Of America (“USA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the USA. These countries may not have similar data protection laws to the USA. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the USA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the USA, your information may be transferred outside the USA to provide you with those services.
How information is collected and stored
We will collect information from you when you register on our website, when you phone us or when you write to us. Information we hold will include your name, date of birth, address, telephone number, email address and any medical information on your prescription. We only use the information you give us to process orders and provide after sales service.
We treat all information in the strictest of confidence. Any details we receive via our website is stored on our secure server. All payment details are encrypted using Sage Pay. And, we won’t show your details to a third-party.
You have a right to access any information we hold about you. You can contact us in writing with your request providing enough details about yourself to be identified. There may be a fee of $10.00 to cover our administration costs.
Hearing Screener Alexa Skill
Users of our Hearing Screener Amazon Alexa Skill can opt-in to request a phone call from our team based on the results of an audio assessment. The information collected is limited to first name, telephone number and stored on a secure encrypted Airtable database. This is not used for any other marketing purposes, or shared with third-parties. Records are deleted from Airtable after 20 working days. Our call centre team store contact details in Wix Answers for the duration of the contact period. This is routinely deleted 5 working days after an enquiry has been resolved.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 14th September 2022.